Pop up Research Space

In April 2016 I designed and built a pop up space framed as a research event in the heart of San Francisco's financial district. This space made giving feedback fun and interactive. Instead of selling a product, we decided to test a product.

 
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FEATURES

  • Lifestyle Pegboard - Visitors pick their favorite card and then brands they associate with. This research will help us identify target markets for each card.
  • Interactive Card Wall - This wall let's guests explore the cards and their material stories. It captures metrics around the most popular card materials by counting touches, eliminating user biases they might not even be aware of.
  • Pattern Generator - Patented by the PXD team, guests can generate unique patterns on a touch screen to further customize their Elements card.
  • Card Bazaar - A place for qualitative 1:1 user interviews relating to the overall design of the card and various use cases.
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OBJECTIVES

Gain valuable user insight to understand what cards people have an affinity for and why, testing people's response to the branding, and also gauge interest of the cards by the number of signups. We wanted to create an approachable space where people feel comfortable having an honest conversation about their life and money.

  • Understand people's "lifestyle" and values
  • Validate and test card desirability
  • Experiment with a retail experience for a bank

 

Retail Safari

We spent a few weeks in New York exploring stores that were not only product focused but experience driven. These spaces taught you something new, enabled you to express your individuality, allowed you to make their space yours, and established a community of dialogue & sharing.

 
  3X1   Bespoke denim shop in New York, showcases behind the scenes production process.

3X1

Bespoke denim shop in New York, showcases behind the scenes production process.

  Normal   3D printed headphone company, invites customers to learn about the importance of contained sound.

Normal

3D printed headphone company, invites customers to learn about the importance of contained sound.

  Casper   Allows customers to nap in store on their demo mattresses to better understand product performance.

Casper

Allows customers to nap in store on their demo mattresses to better understand product performance.

  Warby Parker   Friendly and open staff, encourages you to try on any glasses. The store is also stocked with curated literature for purchase.

Warby Parker

Friendly and open staff, encourages you to try on any glasses. The store is also stocked with curated literature for purchase.

 
  Moodboard developed from retail safari

Moodboard developed from retail safari

 

Making

To establish tone, I mocked up a scale model of a Capital One Cafe and rendered it to show what a pop up could look like. Our final pop up happened at a different location but the vibe is consistent. Wood objects with subtle pops of color, black accent walls, and a focus on explorative experiences.

 
 

Fabrication

I created all of the custom pieces from design, through iteration, to production. In addition, the space required a lot of modifications. We put up new walls, painted floors and stairs, and modified various objects that required remodeling. It was a complete redesign of an existing store which happened over the course of 3 weeks.

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Exploration

We created an interactive wall where visitors could touch each card to learn about the unique materials the cards are made of. Then guests could sign their name on screen and project their signature over the wall, implying ownership and uniqueness.

 
 
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Feedback

We received so much valuable insights, we were floored. People loved the experience and they liked the card... a lot. With 98% favorable opinions from guests. None of our visitors’ card material choices fit into a lifestyle “box” -- everything was very individually defined. Based on the pop up we developed five personas and mapped them to Maslow's hierarchy to better communicate a rollout strategy to stakeholders.
 

"The rectangle card makes me kind of sad now." — Pop-up attendee


Millennials gather experiences like people used to gather goods, redefining the meaning of ‘luxury.' We found that the Elements card amplifies their experiences and that our space accurately matched the experiential qualities of the card.

 

WE RECREATED THE POP UP AS A MODULAR INSTALLATION IN VIRGINIA THE FOLLOWING MONTH

 
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